Shipping & Returns

Please do not return items to the return address on your orders packing slip without prior approval.

I am only able to offer replacements for defective, damaged or missing items.

The policy lasts 7 days after receipt of purchase. If more than 7 days have gone by since you received your products, unfortunately, I cannot offer you a replacement.

The following items are final sale and cannot be returned for an exchange:

  • Accessories (Phone cases, mugs, bags, pillows, hats, stickers, socks, leggings, tote bags, throw pillows)
  • Items marked as “SALE,“FINAL SALE” and “CLEARANCE”
  • Custom orders

Replacement process for defective, damaged or missing items

If the received product is printed incorrectly, damaged, or in bad quality, please email me at josh@aussiemineralhub.com within 7 days of your order being received and attach photos of the errors.

Once approved for the replacement, if a return is required, the item must be received back within 14 days, a replacement will be made and sent out as soon as possible. If the item being exchanged is out of stock, store credit will be issued. This credit does not include initial shipping charges initially incurred.

Items eligible for replacement must be returned unworn, unwashed or defective with all original tags attached. Item must be in perfect condition (no perfume, smoke smell, no stains). If your returned item does not meet the requirement, I hold the right to refuse the exchange and you will be responsible for the shipping fees back to you.

Refunds for damaged items will not be provided, only replacements. You have 7 days from the item being received to contact me, any requests received after cannot be processed.

Disclaimer about Direct to Garment

You may notice some discolouration or off-white residue on your apparel. Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle. The apparel is created with the latest in garment printing technology. In addition, the inks are water-based and eco-friendly. This makes them feel much softer than traditional screen printed shirts, but just as durable! It might seem unusual to wash clothing after they are newly bought and even though the solution isn’t harmful, its advised to wash these solutions away to avoid any potential discomfort. Returns or exchanges will not be processed for this type of stain as its removable with one wash.